Privacy Policy

Effective Date: May 19, 2026

This Privacy Policy applies to the website, mobile applications, and other digital chat platforms linking to or posting this Privacy Policy (each a “Platform”) operated by lovepsychicreadingchat.com (“we”, “our”, or “us”).

This Platform is primarily designed for and directed to users located within the United States (“USA First”), though we welcome and provide services to international users subject to the terms and disclosures herein. This Privacy Policy describes how we use, store, disclose, and process personal data that we obtain about you through our Platform.

BY USING OR ACCESSING THE PLATFORM, YOU CONSENT TO THE TERMS OF THIS PRIVACY POLICY.

1. What Types of Information Do We Collect?

We collect a variety of information about you to provide a secure, real-time, and personalized chat experience. This includes:

  • A. Personal Data You Provide: When you register an account, fill out a profile, or initiate a per-minute chat session, we may ask for your name, username, email address, password, account preferences, time zone, and billing/payment details (processed securely through third-party billing networks). For specialized chat consultations, you may also voluntarily provide your date of birth, time of birth, or birth location within the chat interface.
  • B. Social Login Data: If you choose to log in or register using your Google Account, we receive public profile information facilitated by Google, which includes your name and email address. We do not access, view, or store your Google password.
  • C. Live Chat Transcripts: We collect and store the content, text, data, and timestamps of all live chat conversations conducted per minute between you and Advisors on the Platform.
  • D. Automated Data via Technology: When you access our Platform, we automatically collect technical data such as your Internet Protocol (IP) address, device type, browser type, operating system, and data stamps of your visits through cookies and tracking pixels.

2. How Do We Use Your Information?

Our primary purpose is to connect you with chat advisors in a seamless, per-minute billing ecosystem. We use the information collected about you to:

  • Enable account registration and secure login via Google Authentication or standard credentials.
  • Process payment transactions, track chat duration accurately, and calculate per-minute billing fees.
  • Respond to your inquiries, customer service requests, or technical support tickets.
  • Ensure the technical security of our chat interface, prevent fraudulent transactions, and enforce our terms of service.

3. Data Collection for Quality Assurance and Performance Enhancement

To maintain the highest industry standards for our per-minute services, we actively monitor, review, and collect data from platform activities and chat interactions.

  • Performance & Quality Monitoring: Chat transcripts and system logs may be reviewed by our internal team for quality assurance (QA) purposes, advisor performance evaluations, dispute resolution, and training.
  • Service Optimization: We collect behavioral and technical usage data to debug chat software latency, improve server response times, and enhance the overall speed and delivery of our real-time messaging systems.
  • Anonymized Analytics: We may anonymize chat metadata and technical logs to conduct statistical research on user patterns, helping us develop new platform features and commercial tools.

4. Artificial Intelligence and Summarization

We may utilize Artificial Intelligence (AI) tools to improve our communication efficiency and monitor compliance with our acceptable use policies.

  • These tools may be used to summarize historical transcripts of your per-minute online chats to assist you in recalling previous outcomes and discussions.
  • We enforce strict data-handling boundaries: we do not use your personal inputs, chat histories, or AI-generated outputs to train or fine-tune large language models (LLMs) operated by third-party providers.
  • AI-generated summaries are intended for informational convenience only. We make no representations or warranties regarding the absolute accuracy of AI outputs.

5. Jurisdiction and International Transfers: USA First

  • United States Operations: Our Platform is controlled, operated, and hosted from the United States. If you are accessing our Platform from outside the USA, please be aware that your personal data, including chat transcripts, will be transferred to, stored, and processed in the United States where our servers are located. By using our per-minute chat services, you consent to this transfer and processing.
  • California Privacy Rights (CCPA/CPRA): If you are a resident of California, you have specific rights regarding the access, deletion, and non-sale of your personal information. We do not sell your personal or chat data to third parties.

6. Additional Disclosures for Users Based in the EU and UK (GDPR)

While our core focus is the United States, we comply with the General Data Protection Regulation (GDPR) for users accessing our services from the European Union or the United Kingdom. Where data is transferred outside the European Economic Area (EEA), we utilize standard contractual clauses to ensure your data remains protected.

If you are based in the EU or UK, you have the right to request access to, correction of, restriction of, or deletion of the personal data we hold about you, or to object to our processing of your data for quality assurance purposes. To exercise these rights, please submit a request to the contact email listed below.

7. To Whom Do We Disclose Your Information?

We do not sell or lease your personal data or chat transcripts to third-party marketers. Data is only shared in the following instances:

  • Platform Advisors: The independent advisors you choose to chat with will see your username and any information you voluntarily type or share during your per-minute session.
  • Third-Party Service Providers: We share necessary data with trusted infrastructure vendors (e.g., cloud hosting networks, payment processors like Stripe/PayPal, or security authentication systems) required to run the per-minute chat architecture.
  • Legal Compliance: We reserve the right to disclose personal data or chat transcripts to law enforcement or government entities if required by a subpoena, court order, or legal process, or if we deem it necessary to protect our legal rights or prevent immediate physical harm.

8. Data Retention

We retain your account profile, billing logs, and chat transcripts for as long as your account remains active or as needed to provide you with historical chat logs. We will also retain and use your data as necessary to comply with tax regulations, legal obligations, and dispute resolutions. Upon written request, we will delete your personal account data, subject to legal financial-retention frameworks.

9. Children’s Privacy

Our Platform and its per-minute chat features are strictly designed and intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has created an account, it will be terminated immediately.

10. Contact Us

For questions regarding this Privacy Policy, your billing logs, or to exercise your privacy choices, please contact us at:

Email: support@lovepsychicreadingchat.com

Website: https://lovepsychicreadingchat.com